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What can a broken kiosk say about your culture?
When an airline asked designers to help build new kiosks for their boarding gates, they learnt something simple yet profound about culture.

Caspian Smith
May 30, 20243 min read


Difficult conversations: catalysts for change
Driving a small business forward takes a healthy amount of obsession. Always thinking: "how do I get more traction, and less...

Caspian Smith
May 31, 20232 min read


Firing up! Motivate your team more effectively.
Only 17% of workers in Australia & New Zealand are actively engaged in their jobs, according to Gallup's State of the Global Workforce...

Caspian Smith
May 31, 20231 min read


Catch Them Doing Something Right!
What is this guy doing? Is he goofing off or did he just discover how to defeat gravity? Maybe both? When you are responsible for...

Caspian Smith
Jul 29, 20223 min read


Getting Unstuck: Take Fear Out of Your Culture
Fear kills company culture. You may have seen this yourself. Leaders interrogating their teams and freely dispensing criticism when...

Caspian Smith
Jul 25, 20222 min read
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